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Catalog of training courses > EXTI - Outsourcing and IT managed services
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EXTI |
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TITLE |
OUTSOURCING AND IT MANAGED SERVICES |
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DURATION |
1 day |
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CONTENT OVERVIEW |
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C01 The
clients, their usages, their expectations, their priorities o
Typology
of clients and usages; o
How to
respond to these expectations? C02 Make or
buy. What is outsourcing in the IT Field? o
Examples
of IT managed services projects; o
Outsourcing.
Specific point of outsourcing in IT; o
Advantages
and risks of IT outsourcing. C03 Different kinds of IT
managed services o
Typology
of outsourced IT services; o
Operations
in IT managed services; o
Outsourced
functions; o
Outsourcing
business applications development and maintenance. o
« Build and Run »; o
FM
Solutions. Business Process Outsourcing. o
Trends:
ASP, Saas, Iaas, PaaS and « cloud ».
C04 Managing
outsourced IT projects o
Selecting
the service provider. o
Negotiation
and contracting process. o
The
contracts. Service Level agreements; o
Legal
framework of IT outsourcing in o
Implementing. o
Steering
the service. C05 The
actors of the market o
The
market. o
The
actors of the market. o
Some key
contracts. o
Offshoring
and nearshoring. C06 Appraisal
and perspectives. |
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REFERENCES |
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It is regularly taught in the framework of the Executive MBA « Leadership, innovation and managing people
». This MBA was built up in partnership by the IAE of |
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OBJECTIVES |
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IS Departments are
frequently making use of external service providers, both in terms of
technical assistance, implementation by fixed-fee or complete outsourcing of
activities. At the end of the training,
each trainee should: ·
have
identified the stakes of the outsourcing process; ·
have
understood what are IT managed services; ·
be aware
of the new mission of the CIO and of the role of the procurement team. ·
be
familiar with the actors of the market. ·
have
deciphered the rationale of the IS / IT marketplace. |
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WHO IS THIS COURSE FOR? |
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Vocational professional
training : ·
People involved
in the outsourcing of information systems: Project managers (Business owners
and contractors, consultants, experts, functional and technical architects,
key users, business executives involved, members of the steering committee,
project sponsor, etc. Initial training: ·
Students from « Grandes Ecoles »
(Engineering, commerce and management ; ·
Students
with a master's degree embarked into university studies addressing the issue
of management of information systems. |
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Version en langue française
(c) JP Marca - 2011-2012