Archipel conseil. JP Marca. Catalog of training courses. Information systems in Air Transport

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CODE	SETA		TITLE		INFORMATION SYSTEMS IN AIR TRANSPORT

DURATION		1 or 2 days according to case studies		CONTENT OVERVIEW
				C1 The airline company and its information system o Specific aspects of air transport. o Nature and function of the airline. The value chain. o Structure of the IS of the airline company. Identification of the management systems. C2 The Management System "Forecasts - Programming" o Objectives: Defining the commercial offer. o Constraints: Endogenous and exogenous constraints. o Processes: Predicting (traffic forecasts) and programming (operations program). o Examples of implementation: Airbus V-plan. Southwest. C3 The Management System "Human resources" o Objectives: Implement Human Resources needed to carry the operations program. o Constraints: Staff categories (ground staff, cabin crew and flight crew). Confidentiality. o Processes: define the positions, select, hire, train, assign, motivate, evaluate, manage, reward. o Examples of implementation: Flight Training Planning. Emirates. C4 The Management System "Fleet and technical assets" o Objectives: Ensuring the availability of the fleet and ensuring the security of the flights, for an optimal cost. o Constraints: Evolution of doctrines of equipment maintenance. o Processes: Analysis of the maintained equipments. Analysis of the overhaul process. Scheduling and launching. Supply. Rotables tracking. o Examples of implementation: Sabena Technics. EWS at British Airways. C5 The Management System "Sales and Distribution" o Objectives: Giving value to the operations program. o Constraints: The market. The competitors. o Processes: Reservation. Ticketing. Commercial revenues. Freight. CRM. o Examples of implementation: infrastructure (CRS and GDS), Sabre and Amadeus. Continental Airlines. ISIS at Air France. C6 The Management System "D Day Airline Operations" o Objectives: Ensuring the operations system in the best conditions of comfort and security. o Constraints: Availability of resources. MTO. ATC. o Processes: Preparation. Execution. Assessment. AOG. DCS. o Examples of implementation: FlightAware. Gaetan. C7 The Management System "Finance and control" o Objectives: Assessing the economic performance of the company. o Constraints: Legal framework and quality criteria: relevance, reliability, delay, clarity, flexibility, variability, compliance, neutrality, comparability. o Processes: General accounting, analytical and budgetary capital management, cash management, profitability analysis. o Examples of implementation: Finance with SAP at Air France. SpiceJet. C8 Stakes o Stakes of the integration: ERP or BPM. Airline xPress from SAY. o Stakes of the decision-making support: ARC and American Airlines. o Stakes of the governance: Outsourcing and offshoring. Latitude project at AF-KLM. o Alignment of the IS with the corporate strategy at JetBlue. C9 Appraisal and perspectives o The IS as an asset for the competitiveness of the airline.
REFERENCES
This course was regularly taught, during 17 years, at the *IFURTA* (Institute of Higher Education and Research in Air Transport) of the *Paul* *Cézanne University, Aix Marseille III.* It was also taught at Air Inter Europe , subsidiary of the Air France Group.**

OBJECTIVES
We see emerging the need for new skills where the knowledge of technology and information systems (IT / IS) must be consistent with the understanding of the corporate strategy, the knowledge of new methods of organization and management, the expertise about working practices and business processes of the company. This course includes these very requirements in an area that is often at the forefront of applying information technologies to business requirements: the air transport. At the end of the training, each trainee should: · have assessed the importance of the IS for the running and the competitiveness of the company; · have understood the objectives, constraints and key processes of the various management systems built around the operations program; · have measured the close correlation between the strategy of the company, its management style and the architecture of its information system.

WHO IS THIS COURSE FOR?
Vocational professional training : · Operational and functional people of an airline company, or of a public or private operator, in a position to intervene in the course of business processes and using, for this purpose, IT tools; · IT people involved in projects in this very area. Initial training: · Students in the Master's level, involved in training schemes addressing the field of information systems and technologies for high-tech industries and services providers.

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